Out of the box I was like "oh hell no". It was rolled in a cylindrical type box. Upon extraction it was lacking any structure, and the memory foam was smaller than the outer cover (as seen in the first picture). Realizing it would take a few hours for it to open up, I took a breath. A few hours later it filled in. As a whole it works pretty well. It is about 10-20% softer than I would like it, but does provide support and keeps you in position all night. It's good for both back and side sleepers. The outer cover is removable for washing. Overall maybe a bit overpriced. I like it and am keeping it. Time will tell if it holds up.